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Bank of America “Bank That Cares” Update
Here’s what our investigators have found from unnamed sources:
Sources report the leaked information about proposed changes at BOA reveal the new policy is the result of the nefarious deeds of a low level vice president in the Central Florida area. Seems this employee is persistent in doing anything to insure receiving the $1,860 bonus promised by Kenneth D. Lewis, Chairman, Chief Executive Officer and President of Bank of America to employees who hold the line on such exploitive fees.
We find the information from our contacts to be quite interesting. In light of the fact the bank makes so much more from its former predatory policies that the $1,860 bonus it’s willing to provide bank employees is really inadequate compensation. It seems to us the bonus cash pales by comparison to what Bank of America makes from excessive fees for NSF, credit card and mortgage fees.
According to our contacts in the banking business, Jolene Faucette of the BOA Banking Center at the Trails in Ormond Beach, Florida the low level vice president/manager, has so outraged and angered customers with her unparalleled ineptitude that James Tyler, the regional head guy for the south east consumer marketing group, was called in by Ken Lewis to confer with him in hopes of finding a solution to the “Faucette problem”. We hear what has resulted is a policy known among Faucette’s co-workers as the “Faucette Policy”.
The new policy, we are told, is expected to be implemented in time for the Christmas shopping season. It allows current and past customers who’ve had issues with BOA concerning excessive fees for NSF, mortgage delinquencies or credit card charges to go into their local bank branch and speak to the manager in order to receive a full refund of those erroneous charges. This includes, we’ve heard, mistakes made by the bank. We’ve been told the corporate heads want to make amends for all those dreaded “bank errors”.
Our contacts in the world of consumer finance say this is Lewis’ idea to win back former customers who have fallen prey to extremely fanatic bankers like this Faucette person. We’ve also been told it is an attempt to retain current customers who may be considering taking their business, moving their accounts, to other institutions. We hear customers are leaving like the passengers escaping the damaged Titanic.
We’ve also heard Faucette’s head may not be the only head that rolls as this new caring plan is put into effect.
We’ll keep you current with more information as this story continues to develop about the new caring image of Bank of America .
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