Microsoft VISTA, Wal-mart, Intel and You
CONSUMER INFORMATION UPDATE:
Earlier this week a federal judge unsealed internal Microsoft e-mails used by the plaintiffs’ to support their case in a class action lawsuit brought by all individuals who bought “Windows Vista Capable” PCs. Attorneys representing the plaintiffs told the court “each person in our class did not get what they paid for”, after the operating system was launched.The emails reveal extreme concern at the highest levels of the company, over Windows Vista’s hardware and software compatibility problems after the operating system was launched.
In an uncharacteristic move on the part of super-de-duper department store Wal-mart in expressing its concern for the consumer, an employee of MicroSoft reported to executives the Wal-mart’s expressed disappointment “in the fact that the standards were lowered and feel like customer confusion will ensue. They would like to see Microsoft reconsider the program and allow for the use of 2 different logos; one that is strictly a Windows Vista Home Basic Capable, and the other Windows Vista Capable.”
The employee, Robin Leonard, of Microsoft even further stated, “Please give this some consideration; it would be a lot less costly to do the right thing for the customer than to spend dollars on the back end trying to fix the problem.”
A day later, Leonard also wrote Wal-Mart went right to Hewlett Packard and requested HP “try and affect their production lines for the Spring assortment as much as possible and pull the logo from the base unit.”
Steve Schiro, a Microsoft corporate vice president, home and retail division, wrote Wal-mart was not alone in its requests something be done. Schiro wrote “this feedback has been consistent from all retailers around the world.”
Several messages deal with the Intel 915 chipset. This major component was given a Windows Vista Capable designation even though it is unable to run Aero glass and other advanced Vista features.
More details in future posts.
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